FAQ

What services do you offer?

We provide a comprehensive range of cleaning services, including residential cleaning (window cleaning, house washing, carpet & upholstery cleaning, pressure washing, solar panel cleaning, and mold cleaning) and commercial cleaning (office cleaning, clubhouse and hall cleaning, eateries and kitchen cleaning, initial clean-up, deep cleaning, sparkle cleaning, washroom and common floor cleaning, courtyard cleaning, common restroom cleaning, mold cleaning, and window cleaning using both traditional and water-fed tools).

How much experience does your team have?

Our company is backed by over 15 years of experience in the cleaning industry, ensuring reliable and professional service.

Do you use Australian-made tools and products?

Yes, most of the tools and products we use are Australian made, supporting local businesses and ensuring high quality.

Are your cleaners insured and experienced?

All our team members are fully insured and have extensive experience in the cleaning industry.

Do I need to provide cleaning supplies?

No, our team brings all necessary cleaning supplies and equipment. If you have specific products you’d like us to use, please let us know in advance.

How do I book a cleaning service?

You can book our services by calling 0423 262 225, emailing roshanjeni79@gmail.com, or visiting our hipages profile.

How do I get a quote?

Contact us directly via phone or email for a free, no-obligation quote tailored to your needs.

What payment methods do you accept?

We accept cash, bank transfer, and most major credit cards.

Is there a cancellation fee?

We kindly ask for at least 24 hours’ notice for cancellations. Cancellations made within 24 hours may incur a fee.

Do you offer same-day or emergency cleaning?

Yes, we do our best to accommodate urgent requests. Please contact us as early as possible for same-day availability.

Can I request specific cleaning tasks?

Absolutely! We tailor our services to your needs. Let us know your priorities when booking.

Are your cleaning products safe for children and pets?

Yes, we use environmentally friendly and non-toxic cleaning products that are safe for your family and pets.

What if I’m not satisfied with the cleaning?

Customer satisfaction is our priority. If you’re not happy with any aspect of our service, contact us within 24 hours and we’ll arrange a re-clean at no extra cost.

How can I provide feedback?

You can leave a review on our website, social media pages, hipages or contact us directly with your comments and suggestions.